Anti-Spam Policy

Last Updated: July 24, 2025

Lirnasocial is committed to maintaining a spam-free environment for all users of our platform. This Anti-Spam Policy outlines our standards regarding unsolicited communications and the measures we take to prevent spam.

1. Definition of Spam

For the purposes of this policy, spam includes but is not limited to:

• Unsolicited bulk emails or messages sent to users without their explicit consent
• Repeated unwanted communications after a user has requested to stop receiving them
• Misleading subject lines or sender information designed to deceive recipients
• Emails or messages promoting fraudulent schemes, phishing attempts, or malicious content
• Automated posting of repetitive or irrelevant content on platform discussion boards or comment sections
• Mass distribution of promotional material without proper authorization

2. Our Commitment

Lirnasocial pledges to:

• Send communications only to users who have explicitly opted in to receive them
• Provide clear and functional unsubscribe mechanisms in all marketing communications
• Honor opt-out requests promptly, typically within 48 hours
• Accurately identify ourselves as the sender in all communications
• Use truthful and non-deceptive subject lines
• Clearly distinguish promotional content from transactional or informational messages

3. Types of Communications We Send

3.1 Transactional Messages

These are essential service-related communications that users receive as part of using our platform:

• Account registration confirmations
• Password reset requests
• Course enrollment confirmations
• Payment receipts and billing notifications
• Important security alerts
• Critical service updates

These messages cannot be opted out of as they are necessary for service delivery.

3.2 Marketing Communications

Promotional messages about new courses, special offers, and platform updates:

• Newsletter subscriptions
• Course recommendations based on user interests
• Special promotional offers
• Platform feature announcements

Users can opt out of marketing communications at any time while maintaining access to transactional messages.

4. User Responsibilities

Users of the Lirnasocial platform agree not to:

• Send spam or unsolicited communications to other users through platform features
• Use automated systems or bots to distribute mass messages
• Harvest email addresses or contact information from the platform for spamming purposes
• Post repetitive or irrelevant promotional content in discussion areas
• Impersonate Lirnasocial or its instructors in communications
• Distribute malicious links or phishing attempts through platform messaging

5. Consent and Opt-In Procedures

We obtain user consent through:

• Explicit opt-in checkboxes during account registration
• Separate consent requests for different types of communications
• Clear explanations of what users are subscribing to
• Double opt-in confirmation for newsletter subscriptions when appropriate

We never:

• Use pre-checked boxes for marketing consent
• Purchase or rent email lists from third parties
• Add users to mailing lists without their knowledge
• Share user contact information with third parties for marketing purposes

6. Unsubscribe and Opt-Out Options

Every marketing email we send includes:

• A clearly visible unsubscribe link
• Simple one-click unsubscribe functionality requiring no login
• Confirmation of successful unsubscription
• Alternative contact methods to manage preferences

Users can also manage their communication preferences by:

• Accessing account settings on the platform
• Contacting our support team at help@lirnasocial.com
• Sending an opt-out request to our physical address

7. Third-Party Communications

Lirnasocial instructors and partners must adhere to this Anti-Spam Policy when communicating with users through our platform. We:

• Require partners to comply with anti-spam standards
• Monitor communications sent through our platform
• Investigate reports of spam from instructors or partners
• Take action against violators, including removal from the platform

8. Reporting Spam

If you receive spam that appears to come from Lirnasocial or through our platform, please report it immediately:

• Forward suspicious emails to help@lirnasocial.com
• Include full email headers if possible
• Describe the nature of the spam
• Provide any relevant screenshots or documentation

We investigate all spam reports promptly and take appropriate action.

9. Enforcement and Violations

Violations of this Anti-Spam Policy may result in:

• Warning notices to the offending party
• Suspension of messaging privileges
• Temporary or permanent account suspension
• Removal of content or courses from the platform
• Termination of instructor or partner agreements
• Legal action in cases of severe or repeated violations

10. Technical Measures

We employ various technical measures to prevent spam:

• Email authentication protocols including SPF, DKIM, and DMARC
• Rate limiting on message sending
• Automated spam detection systems
• Regular monitoring of communication patterns
• Blacklist checking and sender reputation monitoring
• CAPTCHA and verification systems to prevent automated abuse

11. Data Protection

In relation to anti-spam practices, we:

• Store consent records securely
• Maintain audit logs of communication preferences
• Regularly clean and update email lists
• Remove bounced and invalid addresses promptly
• Protect user data from unauthorized access

12. Legitimate Interest Communications

In limited circumstances, we may contact users based on legitimate interest:

• Critical security notifications affecting account safety
• Important changes to terms of service or policies
• Legal compliance requirements
• Service disruption notifications

Such communications are limited to essential information only and are not used for marketing purposes.

13. Educational Communications

When users enroll in courses, instructors may send:

• Course-related announcements and updates
• Assignment deadlines and reminders
• Educational resources and materials
• Feedback on coursework

These communications are considered part of the educational service and are necessary for course participation.

14. Monitoring and Compliance

Lirnasocial regularly reviews its anti-spam practices to ensure:

• Compliance with international anti-spam regulations
• Adherence to industry best practices
• Effective spam prevention measures
• Proper handling of user consent and preferences
• Timely processing of opt-out requests

15. Updates to This Policy

We may update this Anti-Spam Policy periodically to reflect:

• Changes in legal requirements
• Evolution of communication practices
• New platform features
• User feedback and concerns

Material changes will be communicated to users through appropriate channels.

16. Contact Information

For questions, concerns, or reports regarding this Anti-Spam Policy, contact us:

Email: help@lirnasocial.com
Phone: +380 57 372 6167
Telegram: https://t.me/+380573726167
Address: Yaroslaviv Val St, 37, Kyiv, Ukraine, 02000

17. Commitment to Best Practices

Lirnasocial is dedicated to maintaining the highest standards in electronic communications. We continuously work to ensure that our communication practices respect user preferences, protect privacy, and contribute to a positive experience for all members of our learning community.

By using our platform, you acknowledge that you have read and understood this Anti-Spam Policy and agree to comply with its terms.